Friday, June 15, 2007

Sharepoint IE Browser crash

We have been experiencing a weird problem with a client where they had a mixture of Office 2007 and Office 2003 installed.

Scenario is this.
Full Office 2003 install, One Note 2007 (rocking product) installed.
Open sharepoint 2003, or MOSS2007 in IE and try and open files - word, powerpoint, excel, PDF etc.
Browser crashes with Memory Exception Error

We found the solution from a mixture of websites, primarily LOST

The solution we foud to work was
Go to “C:\Program Files\Microsoft Office\Office12” and Delete “OWSSUPP.DLL”
Go to start>control panel>add/remove programs and find the Office 2007 product that you have installed.
Highlight the product and select the "Change" button that becomes available. From the next screen that appears, choose "Repair" and hit OK. This might take longer than you expect - be patient.
Reboot your machine

Delicious Tags MOSS2007 Sharepoint2007 Office2007

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