Live Office Fix for Vista Users

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jethro's picture

As reported previously I was unable to get the live office connection to work for me. However after checking out the Live Workspaces Forum today I found some help - installing an update to Vista worked for me.


I will post all the instructions provided as they cannot be linked to specifically and will get lost in a long forum thread.

This was posted by Kavitha R

Sorry to hear that you are having trouble with the Office Live Add-in. Here are a few things to try to resolve the issues:

1) Vista users: Please install this update to improve the performance of OLW on Vista. You are prompted to install this update when you click "Edit" to edit an Office document so you can click "Already installed" if you get prompted after you install these bits

Vista Update for Office Live Workspace

2) Clear your credentials: We are aware of a few issues with users being logged into Windows with a different Live ID than the one associated with your Office Live Workspace. To resolve this issue, you need to clear your credentials using these steps.

a) Click on Start->Control Panel->User Accounts->Manage User Accounts->Manage Passwords.

b) Find all the credentials marked with (.NET Passport) at the end and delete them.

c) Click OK

3) Click on Open from Office Live-> Sign in

4) Enter your Office Live Workspace Live ID and password (you may get prompted twice)

5) Now go back to Open from Office Live->Documents. You should be able to see the Documents Workspace in the File window showing your current documents.

Please let us know if this works for you. We are working on automating this process and fixing the issues that cause this behavior so this should be a temporary thing. I hope you will be able to use the Add-in successfully.